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Under-Promise and Over-Deliver: Adjusting Patient Expectations

September 27th, 2019 by Guest Communications

  Wendy Leebov, Ed.D. Partner & Founder, Language of Caring, LLC Last week, I was waiting at the doctor’s office. Waiting, waiting, waiting. Several times, the receptionist told me, “It won’t be long.” But it seemed excruciatingly long…and the receptionist’s read more

In Search Of Age-Friendly Health Care, Finding Room For Improvement

September 27th, 2019 by Guest Communications

  Written by: Judith Graham, KHN A month ago, during a visit to her doctor’s office in Sequim, Wash., Sue Christensen fell to her knees in the bathroom when her legs suddenly gave out. The 74-year-old was in an accessible read more

Common Medications Can Masquerade As Dementia in Seniors

September 4th, 2019 by Guest Communications

Written by: Judith Graham By all accounts the woman, in her late 60s, appeared to have severe dementia. She was largely incoherent. Her short-term memory was terrible. She couldn’t focus on questions that medical professionals asked her. But Dr. Malaz read more

5 Medical Website Must-Haves to Win More Patients

September 4th, 2019 by Guest Communications

Written by: Peter Do The right mix of search engine optimization and digital advertising can bring more prospective patients to your site. But if your medical website is missing these key elements, your efforts may be wasted. Win more patients read more

Enhance the Patient Experience: Make Courage a Job Requirement

September 4th, 2019 by Guest Communications

Jill Golde, M.S. Partner & SVP, Market Development, Language of Caring, LLC   Reflect on these situations: It’s 2 am and there’s loud talking at the nurses’ station. Marty realizes she and her coworkers must be disturbing patients. She lowers read more

Common Medications Can Masquerade As Dementia In Seniors

August 2nd, 2019 by Guest Communications

  Written by: Judith Graham By all accounts the woman, in her late 60s, appeared to have severe dementia. She was largely incoherent. Her short-term memory was terrible. She couldn’t focus on questions that medical professionals asked her. But Dr. read more

University of New Mexico Hospital to Track Hand Hygiene

August 2nd, 2019 by Guest Communications

Written by: Ryan Boetel, Albuquerque Journal (TNS) — In the past, inhouse spies have monitored compliance. In the near future, radio-frequency monitoring will be used. Because at a hospital, an employee with dirty hands can have severe consequences for a read more

When A Doctor’s Screen Time Detracts From Face Time with Patients

August 2nd, 2019 by Guest Communications

  Written by: Carmen Heredia Rodriguez, Kaiser Health News As Wei Wei Lee sat with her doctor to discuss starting a family, she felt a “distance” between them. The physician was busy on the computer and focused on the screen. read more

Understanding Loneliness In Older Adults — And Tailoring A Solution

July 8th, 2019 by Guest Communications

Written by: Judith Graham For years, Dr. Linda Fried offered older patients who complained of being lonely what seemed to be sensible guidance. “Go out and find something that matters to you,” she would say. But her well-meant advice didn’t read more

Death by 1,000 Clicks: Where Electronic Health Records Went Wrong

July 8th, 2019 by Guest Communications

  Written by: Fred Schulte and Erka Fry, Fortune, March 18, 2019 The pain radiated from the top of Annette Monachelli’s head, and it got worse when she changed positions. It didn’t feel like her usual migraine. The 47-year-old Vermont read more


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