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9 Essential Steps to Improve Doctor Ratings Online

April 3rd, 2018 by Guest Communications

  Written by: Stewart Gandolf, CEO and Co-Founder at Healthcare Success People usually leave online reviews for one of two reasons: they were either extremely pleased or felt they had a terrible experience. Some people are difficult to please, and read more

The Role of Leadership in Patient Expereince

April 3rd, 2018 by Guest Communications

  Written by: Chris Woods, BSN, RN The patient experience is increasingly important in people’s choice of healthcare providers. There is no longer tolerance for a facility that excels at healing but lacks empathy and compassion toward patients. Patients want read more

Learning To Advance the Positives Of Aging

April 3rd, 2018 by Guest Communications

  Kaiser Health News What can be done about negative stereotypes that portray older adults as out-of-touch, useless, feeble, incompetent, pitiful and irrelevant? From late-night TV comedy shows where supposedly clueless older people are the butt of jokes to ads read more

A Push To Get Older Adults In Better Shape For Surgery

March 5th, 2018 by Guest Communications

Surgery can be hard on older adults, resulting in serious complications and death far more often than in younger patients. But many seniors aren’t adequately prepared for the risks they might face. Innovative hospitals such as Duke University Medical Center, read more

You Had Me at Hello: The Importance of the First Greeting in the Patient Experience

March 5th, 2018 by Guest Communications

  Written by: Terri Ipsen, CPXP  The greeting. Such a small thing, but a wide lens to what a patient’s experience might be like during a visit to the doctor. At The Beryl Institute, our definition of experience includes “the read more

This One Thing Could Kill Your Service Line

February 5th, 2018 by Guest Communications

  January 16, 2018 by Clay Cutchins (Franklin Street) There are few things better than finishing a massive campaign and seeing the first results roll in. Whether it is engagement metrics or a volley of patient appointments, we live for read more

Good Friends Might Be Your Best Brain Booster As You Age

February 5th, 2018 by Guest Communications

  Written by: Judith Graham, Kaiser Health News Ask Edith Smith, a proud 103-year-old, about her friends, and she’ll give you an earful. There’s Johnetta, 101, whom she’s known for 70 years and who has Alzheimer’s disease. “I call her read more

Terrifying Brush With Death Drives Doctor To Fight For Patients

January 9th, 2018 by Guest Communications

KHN – Kaiser Health News The searing abdominal pain came on suddenly while Dr. Rana Awdish was having dinner with a friend. Soon she was lying in the back seat of the car racing to Henry Ford Hospital in Detroit, read more

Under-Promise and Over-Deliver: Adjusting Patient Expectations

January 9th, 2018 by Guest Communications

Written by: Wendy Leebov, Ed.D. – Partner & Founder, Language of Caring Last week, I was waiting at the doctor’s office. Waiting, waiting, waiting. Several times, the receptionist told me, “It won’t be long.” But it seemed excruciatingly long…and the read more

These Annual Checkups Help Seniors Not Only Survive But Thrive

January 9th, 2018 by Guest Communications

Kaiser Health News Bea Lipsky shuffled into her wellness coach’s office one morning this fall and parked her walker by the wall. Lipsky, 89, had had a trying year, enduring a hernia operation and two emergency room visits for heart read more


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