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Hospice Workers Who Care For The Dying Don’t Plan Ahead Themselves

December 5th, 2017 by Guest Communications

  Written by: JoNel Aleccia Hospice workers may witness terminal illness and death almost daily, but that doesn’t mean they’ve documented their own end-of-life wishes, a new report finds. A survey of nearly 900 health care workers at a nonprofit read more

The Caring Provider Difference

December 5th, 2017 by Guest Communications

  Written by: Kimberly Carson, Director, Client Services & Coach, Language of Caring LLC Yesterday I had a most unimpressive doctor visit. It left the patient in me feeling somewhat unsatisfied, and the patient experience professional in me disheartened. I read more

So Much Care It Hurts: Unneeded Scans, Therapy, Surgery Only Add To Patients’ Ills

November 7th, 2017 by Guest Communications

  Written by: Liz Szabo, October 23, 2017 – KHN When Annie Dennison was diagnosed with breast cancer last year, she readily followed advice from her medical team, agreeing to harsh treatments in the hope of curing her disease. “You’re read more

How to Optimize Your Hospital Marketing Budget

November 7th, 2017 by Guest Communications

  Written by: Steward Gandolf, CEO and Co-Founder at Healthcare Success Strategies This is the time of year when a well-considered hospital marketing budget is in the final-finish stages. It’s nearly ready for rollout with the launch of a new read more

“Hello, My Name Is…” Spread the Campaign

September 28th, 2017 by Guest Communications

Written by: Jill Golde, M.S. “Hello, my name is…” It takes only a few seconds to utter these words. It costs nothing. This straightforward, undemanding phrase can set the stage for a warm, personal relationship between two human beings: caregiver read more

Elder Abuse: ERs Learn How To Protect A Vulnerable Population

September 28th, 2017 by Guest Communications

  Written by: Barbara Sadick – Kaiser Health News Abuse often leads to depression and medical problems in older patients — even death within a year of an abusive incident. Yet, those subjected to emotional, physical or financial abuse too read more

Nursing Home Disaster Plans Often Faulted As ‘Paper Tigers’

September 28th, 2017 by Guest Communications

Nursing Home Disaster Plans Often Faulted As ‘Paper Tigers’ Written by: Jordan Rau – Kaiser Health News Nursing home inspectors issued 2,300 violations of emergency-planning rules during the past four years. But they labeled only 20 so serious as to read more

Soul Purpose: Seniors With Strong Reasons To Live Often Live Stronger

September 8th, 2017 by Guest Communications

Soul Purpose: Seniors With Strong Reasons To Live Often Live Stronger Written by: Judith Graham After making it through the maelstrom of middle age, many adults find themselves approaching older age wondering “what will give purpose to my life?” now read more

How to Overcome the Social Media ”Scarries”

September 8th, 2017 by Guest Communications

Written by: Rachel McGuinn “Worst experience ever. Just waited almost two hours to be seen by a doctor—WITH an appointment and the staff acted like they couldn’t care less! Next time, I’ll just drive the extra 20 minutes to XX read more

It Takes GUTS to be a Patient Experience Leader!

September 8th, 2017 by Guest Communications

Written by: Kimberly Carson, M.Ed. Director, Client Services & Coach, Language of Caring, LLC Being a patient experience leader is an exciting and daunting role. You are expected to address concerns and satisfy patients and family members while at the read more


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