Custom Quick Reference Information Directories

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“Hello, My Name Is…” Spread the Campaign

September 28th, 2017 by Guest Communications

Written by: Jill Golde, M.S. “Hello, my name is…” It takes only a few seconds to utter these words. It costs nothing. This straightforward, undemanding phrase can set the stage for a warm, personal relationship between two human beings: caregiver read more

Elder Abuse: ERs Learn How To Protect A Vulnerable Population

September 28th, 2017 by Guest Communications

  Written by: Barbara Sadick – Kaiser Health News Abuse often leads to depression and medical problems in older patients — even death within a year of an abusive incident. Yet, those subjected to emotional, physical or financial abuse too read more

Nursing Home Disaster Plans Often Faulted As ‘Paper Tigers’

September 28th, 2017 by Guest Communications

Nursing Home Disaster Plans Often Faulted As ‘Paper Tigers’ Written by: Jordan Rau – Kaiser Health News Nursing home inspectors issued 2,300 violations of emergency-planning rules during the past four years. But they labeled only 20 so serious as to read more

Soul Purpose: Seniors With Strong Reasons To Live Often Live Stronger

September 8th, 2017 by Guest Communications

Soul Purpose: Seniors With Strong Reasons To Live Often Live Stronger Written by: Judith Graham After making it through the maelstrom of middle age, many adults find themselves approaching older age wondering “what will give purpose to my life?” now read more

How to Overcome the Social Media ”Scarries”

September 8th, 2017 by Guest Communications

Written by: Rachel McGuinn “Worst experience ever. Just waited almost two hours to be seen by a doctor—WITH an appointment and the staff acted like they couldn’t care less! Next time, I’ll just drive the extra 20 minutes to XX read more

It Takes GUTS to be a Patient Experience Leader!

September 8th, 2017 by Guest Communications

Written by: Kimberly Carson, M.Ed. Director, Client Services & Coach, Language of Caring, LLC Being a patient experience leader is an exciting and daunting role. You are expected to address concerns and satisfy patients and family members while at the read more

Jump-Starting Hard Conversations As The End Nears

August 1st, 2017 by Guest Communications

  Written by: Kellen Browning Frederick Bannon Jr. was by his mother’s side in intensive care as she fought a rare form of muscle cancer in late 2014. She was heavily sedated, but he felt confident making medical decisions for read more

4 Free Marketing Fixes to Attract More Patients at Midyear

August 1st, 2017 by Guest Communications

  July 2, 2017 – Written by: Peter Do At the risk of sounding like a loveable-but-annoying coach, it’s midyear and time to check your healthcare marketing plan. What’s the score? Are you attracting more patients? Six calendar pages are read more

With Hospitals in Critical Condition, Can Rural America Survive?

July 11th, 2017 by Guest Communications

Written by: Mattie Quinn They may be the only places that provide health care for a hundred miles, and they may be the main source of local livelihoods. But rural hospitals are very much an endangered species. Nearly 30 percent read more

C.A.R.I.N.G. for Your Staff: The Frontline Leader’s Role in Engagement and Retention

July 11th, 2017 by Guest Communications

  Written by: Kimberly Carson, M.Ed. Director, Client Services & Coach, Language of Caring, LLC “Our employees are our most valuable asset” is often overheard in organizations, and thriving organizations supply plenty of evidence to prove it. Consider these findings: read more


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