Custom Quick Reference Information Directories

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This One Thing Could Kill Your Service Line

February 5th, 2018 by Guest Communications

  January 16, 2018 by Clay Cutchins (Franklin Street) There are few things better than finishing a massive campaign and seeing the first results roll in. Whether it is engagement metrics or a volley of patient appointments, we live for read more

Good Friends Might Be Your Best Brain Booster As You Age

February 5th, 2018 by Guest Communications

  Written by: Judith Graham, Kaiser Health News Ask Edith Smith, a proud 103-year-old, about her friends, and she’ll give you an earful. There’s Johnetta, 101, whom she’s known for 70 years and who has Alzheimer’s disease. “I call her read more

Terrifying Brush With Death Drives Doctor To Fight For Patients

January 9th, 2018 by Guest Communications

KHN – Kaiser Health News The searing abdominal pain came on suddenly while Dr. Rana Awdish was having dinner with a friend. Soon she was lying in the back seat of the car racing to Henry Ford Hospital in Detroit, read more

Under-Promise and Over-Deliver: Adjusting Patient Expectations

January 9th, 2018 by Guest Communications

Written by: Wendy Leebov, Ed.D. – Partner & Founder, Language of Caring Last week, I was waiting at the doctor’s office. Waiting, waiting, waiting. Several times, the receptionist told me, “It won’t be long.” But it seemed excruciatingly long…and the read more

These Annual Checkups Help Seniors Not Only Survive But Thrive

January 9th, 2018 by Guest Communications

Kaiser Health News Bea Lipsky shuffled into her wellness coach’s office one morning this fall and parked her walker by the wall. Lipsky, 89, had had a trying year, enduring a hernia operation and two emergency room visits for heart read more

Hospice Workers Who Care For The Dying Don’t Plan Ahead Themselves

December 5th, 2017 by Guest Communications

  Written by: JoNel Aleccia Hospice workers may witness terminal illness and death almost daily, but that doesn’t mean they’ve documented their own end-of-life wishes, a new report finds. A survey of nearly 900 health care workers at a nonprofit read more

The Caring Provider Difference

December 5th, 2017 by Guest Communications

  Written by: Kimberly Carson, Director, Client Services & Coach, Language of Caring LLC Yesterday I had a most unimpressive doctor visit. It left the patient in me feeling somewhat unsatisfied, and the patient experience professional in me disheartened. I read more

So Much Care It Hurts: Unneeded Scans, Therapy, Surgery Only Add To Patients’ Ills

November 7th, 2017 by Guest Communications

  Written by: Liz Szabo, October 23, 2017 – KHN When Annie Dennison was diagnosed with breast cancer last year, she readily followed advice from her medical team, agreeing to harsh treatments in the hope of curing her disease. “You’re read more

How to Optimize Your Hospital Marketing Budget

November 7th, 2017 by Guest Communications

  Written by: Steward Gandolf, CEO and Co-Founder at Healthcare Success Strategies This is the time of year when a well-considered hospital marketing budget is in the final-finish stages. It’s nearly ready for rollout with the launch of a new read more

“Hello, My Name Is…” Spread the Campaign

September 28th, 2017 by Guest Communications

Written by: Jill Golde, M.S. “Hello, my name is…” It takes only a few seconds to utter these words. It costs nothing. This straightforward, undemanding phrase can set the stage for a warm, personal relationship between two human beings: caregiver read more


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