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Can You Really Reduce Patient Wait Times to Just 2 Minutes? [This Practice Did!]

May 18th, 2018 by Guest Communications

  Written by: Carolyn Lange, Healthcare Success When Dr. Tim Gray started Mountain View Medical Center in 1990, he was committed to providing first-rate medical care. Patients trusted Dr. Gray and his team to prioritize their health—but patient waiting times read more

Soapbox: “But, Hope, Try, Should, Want”

May 18th, 2018 by Guest Communications

    By Wendy Leebov Ed.D., Partner; Language of Caring, LLC   Language is powerful. It gives shape to our feelings. It also shapes others’ feelings and perceptions about us and influences the likelihood that people will act as we read more

Family Caregivers Are Getting A Break — And Extra Coaching

May 18th, 2018 by Guest Communications

  Written by: Mindy Fetterman WASHINGTON — For today, there are no doctor’s visits. No long afternoons with nothing to do. No struggles over bathing — or not. At the National Gallery of Art in Washington, D.C., a group of read more

Negative Online Reviews: 10 Things to Do About Stinkers and Trolls

April 30th, 2018 by Guest Communications

  Written by: Kathy Roy Gaughran, Senior Marketing Strategist at Healthcare Success Seemingly overnight the Internet created dozens of directory, listing, review and rating sites. In a digital flash, negative online reviews—or outright bad reviews—can soil the fabric of years read more

Doing More Harm Than Good? Epidemic of Screening Burdens Nation’s Older Patients

April 30th, 2018 by Guest Communications

  Written by: Liz Szabo Elena Altemus is 89 and has dementia. She often forgets her children’s names, and sometimes can’t recall whether she lives in Maryland or Italy. Yet Elena, who entered a nursing home in November, was screened read more

Healthcare Managers Bridge the “I Can” and “I Do” Gap

April 30th, 2018 by Guest Communications

  Written by: Dorothy Sisneros, Partner & SVP, Client Services, Language of Caring, LLC Being caring and communicating caring are two very different things. In the same vein, having skills and using them are two very different things. When employees read more

9 Essential Steps to Improve Doctor Ratings Online

April 3rd, 2018 by Guest Communications

  Written by: Stewart Gandolf, CEO and Co-Founder at Healthcare Success People usually leave online reviews for one of two reasons: they were either extremely pleased or felt they had a terrible experience. Some people are difficult to please, and read more

The Role of Leadership in Patient Expereince

April 3rd, 2018 by Guest Communications

  Written by: Chris Woods, BSN, RN The patient experience is increasingly important in people’s choice of healthcare providers. There is no longer tolerance for a facility that excels at healing but lacks empathy and compassion toward patients. Patients want read more

Learning To Advance the Positives Of Aging

April 3rd, 2018 by Guest Communications

  Kaiser Health News What can be done about negative stereotypes that portray older adults as out-of-touch, useless, feeble, incompetent, pitiful and irrelevant? From late-night TV comedy shows where supposedly clueless older people are the butt of jokes to ads read more

A Push To Get Older Adults In Better Shape For Surgery

March 5th, 2018 by Guest Communications

Surgery can be hard on older adults, resulting in serious complications and death far more often than in younger patients. But many seniors aren’t adequately prepared for the risks they might face. Innovative hospitals such as Duke University Medical Center, read more


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