Written by: Judith Graham Society gives short shrift to older age. This distinct phase of life doesn’t get the same attention that’s devoted to childhood. And the special characteristics of people in their 60s, 70s, 80s and beyond are … read more

  Written by: Charlie DeNatale, Healthcare Success Direct mail is not dead. At a time when email inboxes are overflowing, how else can you reach prospective patients in your area without overwhelming them? In fact, a piece of healthcare-related mail … read more

Written by: Anna Gorman Hospitals and nursing homes in California and Illinois are testing a surprisingly simple strategy against the dangerous, antibiotic-resistant superbugs that kill thousands of people each year: washing patients with a special soap. The efforts — funded … read more

Written by: Judith Graham For years, Dr. Linda Fried offered older patients who complained of being lonely what seemed to be sensible guidance. “Go out and find something that matters to you,” she would say. But her well-meant advice didn’t … read more

Written by: Blake Farmer, Nashville Public Radio Rural hospitals close when they don’t have enough paying patients to care for, but they’re also dinged when the same patients show up over and over again. That puts outlying medical facilities in … read more

Enhance the Patient Experience: Make Courage a Job Requirement Written by: Jill Golde, M.S. Reflect on these situations: It’s 2 am and there’s loud talking at the nurses’ station. Marty realizes she and her coworkers must be disturbing patients. She … read more

Death by 1,000 Clicks: Where Electronic Health Records Went Wrong Written by: Fred Schulte & Erika Fry, Fortune The pain radiated from the top of Annette Monachelli’s head, and it got worse when she changed positions. It didn’t feel like … read more

Written by: Judith Graham, Kaiser Health News About 25 million Americans who are aging in place rely on help from other people and devices such as canes, raised toilets or shower seats to perform essential daily activities, according to a … read more

Killing Cats Leads to Rats: How Healthcare Can Avoid Unintended Consequences Written by: Stewart Gandolf, Healthcare Success Strategies Recently, I had the opportunity to see Richard Franzi, author of Killing Cats Leads to Rats, speak about his book. Essentially, the … read more

  Written by: Wendy Leebov, Ed.D. – Partner & Founder, Language of Caring Last week, I was waiting at the doctor’s office. Waiting, waiting, waiting. Several times, the receptionist told me, “It won’t be long.” But it seemed excruciatingly long…and … read more